Livongo Members can now connect their smartwatches to the Livongo mobile app to receive real-time Livongo notifications on the surface of their choice enabling Livongo to provide more timely and relevant information to Members and their care teams.

Smartwatches are one of the fastest growing new technologies today and it is estimated that one in six people in the United States own a smartwatch1. These new integrations allow Livongo to offer Members behavioral Health Nudges and health information directly to their smartwatch. In addition, Livongo now offers Members the ability to sync their steps data from their Apple, Fitbit, or Samsung smartwatches with their Livongo app. This data enables Livongo’s AI+AI engine to provide more personalized activity-related insights.

Livongo’s smartwatch integration is the latest example of how the company is applying innovative technology to the Livongo Member experience. In February, Livongo announced that it will leverage Amazon Lex and Amazon Polly to power its voice-enabled cellular blood pressure monitoring system. Two months later, Livongo announced a collaboration with Amazon Alexa to offer its Members the ability to ask any of their Alexa-enabled devices to provide their blood glucose readings and health tips via the new HIPAA-compliant Livongo skill.

Our smartwatch integration allows us to capture information from our Members, add it to our AI+AI engine, and return actionable, personalized, and timely information back to them, said Dr. Jennifer Schneider, M.D., M.S., President of Livongo. By offering another way to access personalized health insights, we are able to more easily influence positive behavior change, which we know can lead to better health.

As part of the new smartwatch integration, Livongo now offers notifications for interactive challenges. These challenges are designed to empower Members to form healthy lifestyle habits that support their diabetes management and other chronic conditions in areas such as nutrition, exercise, sleep, stress management, and more. Each challenge lasts five days and is designed to enable sustainable lifestyle behavior changes that are known to drive measurable clinical outcomes by providing Members with specific and achievable goals, tools for tracking progress, and daily educational content. Examples of current challenges include incorporating walking into a daily routine or replacing sugary beverages with water. Livongo is able to anticipate potential barriers that Members might face during their behavior change journey and uses educational content to proactively address those barriers.

We are excited to offer our Members the opportunity to conveniently access valuable health information and Health Nudges using their existing smartwatch devices, said Livongo Chief Product Officer Amar Kendale. As we continue to expand our Applied Health Signals platform, we can use the integration to aggregate more important health data that we can then interpret to better understand the unique needs of our Members.

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Leading Mobile Cloud-based Business Operating system provider, Domo, is taking the Connected Devices route to bridge Sales and Marketing processes. In an exciting development for Marketing and Sales Technology aficionados, Domo has announced a strategic partnership with MarTech giant, Zendesk. This partnership with Zendesk will help Domo customers to better manage their IoT solutions and offer a better, proactive service experience to their end users.

How IoT App is a Value-Add to Domo Customers?

This new IoT app extends the Domo IoT Cloud provisions, enabling a better, proactive customer service experience with Zendesk. This is particularly focussed at creating a self-service autonomous workflow from device data to issue resolution.

Domo is already recognized as a leader in Self-Service BI Market by independent market research firms and analysts. This new IoT App further strengthens the Company’s BI product roadmap with Zendesk as a key partner.

Why you’ll love your Zendesk data in Domo

Modern customers expect an unprecedented level of experience delivered on every device they access. It’s easy to promise on Customer Experience dreams than to truly deliver on these. This Domo IoT App allows customers to move out of the vacuum created due to Marketing, Sales and Customer Service silos.

Intricately tying into every business operation, Zendesk’s Domo integration allow Domo customers to connect and manage all your other sources of customer data within Domo. This means you can get a holistic view of your customers’ needs and habits. With that kind of information, you won’t merely respond to helpdesk requests.

Role of Zendesk in Domo IoT App

With this new app, companies can merge their Zendesk data with data from other sources, all in the Domo platform. Once this data is in Domo, companies can get a holistic view of its customers’ needs and habits, and see how business decisions are affecting customers in real-time.

Benefits of Working with Zendesk within Domo

With the new IoT app, you can merge Zendesk data with data from any other source, all in one platform.

Additionally, you can create real-time alerts and receive instant notifications when Zendesk metrics hit thresholds that you determine.

The most satisfying benefit of having Zendesk work within Domo is the availability of Instant insights. Domo customers can now bring Zendesk and other data sources together to see how business decisions affect customers in real-time.

Marketing and Sales will Relish this Fluent Combination of CRM Data with IoT Functionality

Companies get real-time alerts based upon changes in the data coming from a device, and Domo pushes that data back to Zendesk Sunshine, the company’s CRM platform built on Amazon Web Services (AWS), to automatically initiate a ticket for Zendesk support. This app offers an end-to-end solution for companies to take action based upon the data from their IoT machines.

At the time of this announcement, Jay Heglar, Chief Strategy Officer at Domo., said, “Domo is helping customers evolve their IoT data from an operational tool for the shop floor to a valuable asset for the entire company.”

Jay added, “With this new App, we are providing our mutual customers with a seamless experience for taking data from machines and initiating (a) workflow to solve problems. Zendesk Sunshine makes it easy to deliver this integrated experience, which we believe is the future of IoT.”

Domo Customers Enjoy An Upper-Hand in Dealing with Heightened Customer Expectations

Tech does all the talking in this Zendesk+Domo IoT app function. Customers can leverage Domo’s new IoT App to merge an organization’s most relevant Zendesk data points and turns them into dynamic visualizations. These include:

Meet Customer Satisfaction Objectives

This feature allows users to easily analyze customer survey responses and breakdown the data by marketing channel, manager, location, teams, and individual agents, to identify trends and improve customer satisfaction scores.

Support Ticket Activity

This feature allows customers to view all of their support ticket data in one digestible dashboard, seeing opened and closed tickets, the number of escalations, and support team efficiency with a variety of filters and segments.

Autonomous Zendesk QuickStart

The Zendesk QuickStart provides a comprehensive summary of team performance, including backlog management, ticket handling, agent leaderboards, and much more. This feature allows customers to optimize their customer support and streamline their organization’s operations.

Norm Gennaro, SVP of worldwide sales at Zendesk, said, “The best customer experiences are built on Zendesk. Our customers are looking to drive excellent customer experiences and increased business value through IoT data, our new partnership with Domo helps us deliver on that opportunity.”

Norm added, “With the new Domo and Zendesk app, organizations can gain a holistic view of their customers’ needs and habits, and anticipate helpdesk requests that are affecting their customers in real-time.”

What Domo’s Loyal Customers Have to Say about  the new IoT Applications for Their Marketing, Sales, and Service

Companies like SharkNinja will be able to use this new solution to provide a new level of customer service to its install base.

“When SharkNinja launched the new Ion robot, they had hundreds of thousands of robots in consumers’ homes. And it would take them a whole week to analyze data from just 20 robots to learn things like ‘is the battery running low,’ or ‘is the robot completing its mission.’

Domo already offers its unique Data Science suite to customers. Adding its IoT App to the marketplace will heighten its sellability quotient, especially with Zendesk as its tech partner in the ecosystem.

Domo currently has over 30 IoT Integration Apps including AWS IoT Core, Azure IoT Hub, Raspberry Pi, and Soracom.

Besides the Zendesk integration, the newest in the fleet of IoT Integration Apps is the MQTT data and connectivity App. MQTT is a machine-to-machine, Internet of Things connectivity protocol. This protocol is lightweight and is suitable for constrained environments. This protocol is deployed in many IoT devices globally. MQTT is useful for connections with remote locations where a small code footprint is required and/or network bandwidth is at a premium.

For example, MQTT has been used in sensors communicating to a broker via satellite link, over occasional dial-up connections with healthcare providers, and in a range of home automation and small device scenarios. It is also ideal for mobile applications because of its small size, low power usage, minimized data packets, and efficient distribution of information to one or many receivers.

Currently, Domo’s mission is to be the operating system for business, digitally connecting all your people, your data and your systems, empowering them to collaborate better, make better decisions and be more efficient, right from their phones. Domo works with many of the world’s leading and most progressive brands across multiple industries including retail, media and entertainment, manufacturing, finance and more.

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