Source – https://www.nojitter.com/ Deep learning AI models will provide more accurate call summaries and AI-based after-call work guidance. Conversational service automation platform provider Uniphore today announced the addition of deep learning AI models and other updates for U-Assist, its agent tool for automating after-call work and call dispositions. Available to all Uniphore customers in the fall release, the Read More
Tag: Uniphore
Source: cio.economictimes.indiatimes.com Telecommunications might not be the first sector that comes to mind when we think of industries that are considered the pioneers in customer experience. During COVID-19, the expectations for customer experience are even more profound and the stress on telecom providers couldn’t be higher. While we would not have been able to maintain Read More