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Emotional Intelligence is the Key to a Successful Company Culture
Source:- business.com Determining a job candidate’s potential for success is a difficult task. In the past, hiring managers looked to people’s intelligence quotient (IQ) to gauge whether they Read More
5 components of emotional intelligence in a human-AI customer service
Source- techradar.com Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to the quality of Read More
Artificial vs Emotional Intelligence in Machine Learning
Source – sociable.co MIT has launched a new project, the MIT Intelligence Quest, whose aim is to “advance the science and engineering of both human and machine intelligence.” The Read More
When Artificial Intelligence Disrupts the Call Center
Source – brinknews.com Call centers have been around since the 1960s, gaining mainstream attention when employees were seen wearing telephone headsets on televised NASA Mission Control Center events. Read More
Why AI will need more emotional intelligence
Source – venturebeat.com Emotional intelligence (EQ) — the ability to pick up on what other people are feeling or thinking, primarily using body language and tone of voice Read More
Contact centre intelligence: emotional or artificial?
Source – whatech.com 44% of contact centres have no intentions to introduce AI. 40% of contact centres agree that emotional intelligence is an area they need to explore. Read More