Source – https://www.cmswire.com/ Customers want more personal connections with brands. That’s what we’ve come to expect with many of the most respected brands today. Lululemon, Amazon and Starbucks, for example, are building their companies on the ability to forge emotional connections at scale. As more brands rely on digital channels like chatbots, messaging apps and Read More
Tag: customer
Source – https://itbrief.com.au/ NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre, with the addition of Enlighten AI to the NICE Satmetrix Voice of the Customer. According to the company, the AI is able to help contact centre agents identify at-risk customers and turn them into ‘loyal net promoters’ Read More
Source – https://www.dqindia.com/ It’s no doubt that artificial intelligence has taken its firm position in every industry, making processes efficient and convenient than ever before; ecommerce of course is no exception. Especially during these pandemic times, buying preference of consumers have witnessed a sharp spike towards digital shopping thereby triggering a tectonic shift in the Read More
Source – https://www.businessinsider.com/ The term “digital transformation” has become so ubiquitous that it can mean almost any change from a manual process to an electronic one. But why do we have to think of change in terms of digital transformation? Few would argue that replacing an inefficient manual task with automation is a “transformation.” However, Read More
Source – https://www.analyticsinsight.net/ The world today is bombarded with continuously growing big data sets. This large amount of data is being produced every minute by businesses as well as individuals. Processing such voluminous data requires advanced analytics solutions. This is where big data analytics comes in, playing an indispensable role in analysing big data sets Read More
Source:- martechseries.com Leading Mobile Cloud-based Business Operating system provider, Domo, is taking the Connected Devices route to bridge Sales and Marketing processes. In an exciting development for Marketing and Sales Technology aficionados, Domo has announced a strategic partnership with MarTech giant, Zendesk. This partnership with Zendesk will help Domo customers to better manage their IoT solutions Read More
Source:- business.com Big Data is very important, and there is no doubt about this fact. Big Data has proven its mettle over the period of time. It has definitely become one of the most valuable, innovative and exciting technological offerings for the world. A huge collection of information is collected from a wide variety of sources. That data Read More