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Source – https://www.zdnet.com/ Digital giants dominate the cloud and ecommerce markets, and part of the reason for their dominance is artificial intelligence and advanced analytics. The good news is that mainstream enterprises can learn from their experiences and employ cutting-edge technologies. That’s the word from R. “Ray” Wang who provides a roadmap for AI success in his Read More
Source – https://itbrief.com.au/ NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre, with the addition of Enlighten AI to the NICE Satmetrix Voice of the Customer. According to the company, the AI is able to help contact centre agents identify at-risk customers and turn them into ‘loyal net promoters’ Read More
Source – https://analyticsindiamag.com/ ThoughtWorks, a global software consulting firm, has announced that the company is acquiring Fourkind, a privately-held Finnish consulting services company that combines data science and machine learning (ML) with strategy, design and engineering. As ThoughtWorks’ second acquisition in 2021, it will allow the company to expand its European footprint, and improve its customer service experience in Finland, Read More
Source:-analyticsinsight With an increase in demand for accessible and efficient customer services, augmenting AI with IVR has become an imperative step to ensure improved customer satisfaction. Whenever a call is made to the customer care center, be it while having queries regarding a particular product or while asking about different services offered by the bank, Read More
