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HOW THE INTERNET OF THINGS IS CHANGING CUSTOMER SERVICE?

Source: analyticsinsight.net Companies today have to be strongly focused on customer service if they want to succeed in competitive markets. There is nothing new about this, but Read More

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Deciphering Artificial Intelligence in the Future of Information Security

Source: aithority.com Artificial Intelligence (AI) is creating a new frontline in information security. Systems that independently learn, reason and act will increasingly replicate human behavior. Like humans, they will Read More

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5 components of emotional intelligence in a human-AI customer service

Source- techradar.com Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to the quality of Read More

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Machine learning is the future of insurance and customer service

Source – cio.economictimes.indiatimes.com Insurance has become an extremely competitive market! While there are several players, customers are increasingly becoming aware about what they need. They are now seeking Read More

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Six Ways Microservices Will Change The Future Of Customer Service

Source – digitalistmag.com Long gone are the days when customer service meant investing in a telephone system, hiring a team of contact center agents, and sitting by the Read More

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6 Ways to use Big Data in Ecommerce

Source – dataconomy.com The creation and consumption of data continues to rapidly grow around the globe with large investment in big data analytics hardware, software, and services. The availability Read More

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