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Source: analyticsinsight.net Companies today have to be strongly focused on customer service if they want to succeed in competitive markets. There is nothing new about this, but the addition of the Internet of Things (IoT) has had a huge impact on customer service in recent years. Increased connectivity leads to higher customer expectations, thereby enhancing Read More
Source: aithority.com Artificial Intelligence (AI) is creating a new frontline in information security. Systems that independently learn, reason and act will increasingly replicate human behavior. Like humans, they will be flawed, but also capable of achieving great things. AI poses new information risks and makes some existing ones more dangerous. However, it can also be used for Read More
Source- techradar.com Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to the quality of conversations. The personal dynamics of emotionally cognisant customer service agents play an important role in empathetically resolving any queries or concerns, impacting customer churn and increasing brand loyalty Read More
Source – cio.economictimes.indiatimes.com Insurance has become an extremely competitive market! While there are several players, customers are increasingly becoming aware about what they need. They are now seeking a more individualized experience and if you cannot provide it, rest assured they will find another company that does. So, how do companies find ways to address the Read More
Source – digitalistmag.com Long gone are the days when customer service meant investing in a telephone system, hiring a team of contact center agents, and sitting by the phone waiting for the customer to call. The motto used to be, “If the customer is unhappy, they will call us.” Now it’s “What can we do today Read More
Source – dataconomy.com The creation and consumption of data continues to rapidly grow around the globe with large investment in big data analytics hardware, software, and services. The availability of large data sets is one of the core reasons that Deep Learning, a sub-set of artificial intelligence (AI), has recently emerged as the hottest tech trend. Huge Read More
