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Source – https://itbrief.com.au/ NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre, with the addition of Enlighten AI to the NICE Satmetrix Voice of the Customer. According to the company, the AI is able to help contact centre agents identify at-risk customers and turn them into ‘loyal net promoters’ Read More
Source – https://www.fierceelectronics.com/ Xilinx today introduced the latest evolution of its Vivado Design Suite software, Vivado ML Editions, to help developers in the electronic design automation (EDA) sector leverage machine learning algorithms and techniques to bring greater efficiency to the design process. The EDA industry is dealing with trends toward lower-nanometer architecture with increasinging complexity Read More
